HostGator Review

HostGator Editor Review
HostGator Support:

HostGator Reliability:

HostGator Price Value:

HostGator Quality:

HostGator Overall:

Editor's Score


HostGator Editor's Review

HostGator has Received 2 Awards From Hosting Awards Hub!

HostGator has been awarded as the best reseller hosting provider of 2013!

HostGator has been awarded as the best eCommerce hosting provider of 2013!

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HostGator Editor's Review

HostGator has been ranked in customer hosting reviews top 10 since the beginning for a reason, HostGator is awesome! HostGator is one of the world's top 10 largest web hosting companies with more than 8,000,000 hosted domains at the time of this review.

HostGator is a privately held web hosting company based in Houston Texas and was founded in 2002 by Brent Oxley, who started the company from his dorm room at Florida Atlantic University. HostGator currently manages over 12,000 servers and make up approximately 1% of the world's internet traffic!

HostGator offers a wealth of web hosting plans that will suit anyone's needs. HostGator offers:

As you can see, it is virtually impossible to become "too big" for HostGator. You can follow an easy upgrade path as your site needs to grow. Is HostGator right for you? Try them out with the above penny hosting offer. This gives you a full month to try HostGator with no long term commitments! There is no other host offering this type of promo with no long term commitment.

HostGator wants you to know that you can trust them to host your website(s). With the above excellent offer, unlimited domain hosting, unlimited everything hosting, and superior upgrade path, HostGator sweetens the deal even further by offering an iron-clad 45 day money back guarantee!

Editor's Comments About HostGator Price Value

The HostGator prices are slightly higher than other offers available. However, because HostGator is one of the largest web hosting providers, with their brand, trustworthiness, and stability all providing an exceptional image for their company, we find the prices at HostGator are more than fair and possibly cheaper than what they could get away with charging.

Editor's Comments About HostGator Reliability

HostGator has proven since 2002 that they are a very reliable and secure web hosting company. In fact, in June of 2012, a customer satisfaction survey showed that approximately 90% of their web hosting customers were satisfied with HostGator's service and customer support.

With over 90 reviews of HostGator published on customer hosting reviews stating that their hosting is very reliable, we gave HostGator the highest score for reliability.

Editor's Comments About HostGator Control Panel

HostGator offers the worlds most requested web hosting control panel, cPanel. HostGator also provides all customers with Fantastico access via cPanel to easily install over 50 web applications such as WordPress, Drupal, Joomla, osCommerce, CubeCart, and much, much more. HostGator also customized their cPanel to provide the easiest access to the features you need most and even make available a FREE Easy SiteBuilder to build your first website without knowing any HTML.

Editor's Comments About HostGator Customer Support

HostGator provides the worlds best customer support as far as customer web hosting reviews is concerned. They offer the most customer support options and are a proven industry leader when it comes with technical support and customer satisfaction with the support received.

HostGator offers all of these customer support options for their customers:
  • Toll-free telephone sales and technical support, 24/7/365
  • International telephone service for sales and technical support, 24/7/365
  • Live Chat. We have never seen their live chat in offline mode, even at 4AM.
  • Email ticket system to easily check on support replies
  • Direct email links to send an email via your email program
  • Online billing center to manage payments
  • A company blog where they post company newsletters and information
  • A community forum. Customers can help each other through any hosting issues
  • A network status section on their forum to see if your server is experiencing trouble
  • Social networking. Follow HostGator on twitter and Facebook.
  • A large list of video tutorials including assistance with cPanel, reseller hosting, etc.
  • A huge Support Portal loaded with answers to everything we could think of

As you can see, HostGator has gone above and beyond the call of duty to provide the finest in customer support. HostGator has covered every avenue of customer support that we could think of.

We went ahead and tested the live chat option at HostGator.
(4:17:07 AM) Scott: Do you still offer instant messenger support? I remember you offering instant messenger support options a few years ago. Thanks.
(4:17:07 AM)System: There currently is 1 person in front of you.
There are currently 36 chat technicians assisting customers.
(4:17:07 AM) System: There currently is 1 person in front of you.
There are currently 36 chat technicians assisting customers.
(4:17:11 AM) Amanda Go: has entered the chat.
(4:17:15 AM) Amanda Go: Welcome to HostGator Live Chat. My name is Amanda and I would be happy to help you.
(4:17:39 AM) Amanda Go: No, this is our new and improved chat system!
(4:18:20 AM) Scott: Ok, thank you, you answered my question in 32 seconds and will be reflected in my extensive review. Appreciated.

As you can see by my chat request at 3:17AM my time, HostGator had 36 chat agents ready to handle my question and was also able to read and answer my simple question to them within 32 seconds! This means that the agents aren't taking 10 questions at once with long delays answering customer questions and are able to provide one on one support with each of their customers.

We award HostGator the top score for customer support without any hesitation. Hands down, they are the best web host for customer support and other web hosts strive to be like them. We'd like to say thank you to HostGator for showing the hosting industry the right way to handle customer support!