BlueHost Customer Review

My Name: Zane M
Hosting Length: More than 1 year
My Website: Withheld
Hosting Category: Web Hosting
Verdict? Not Recommended
Web Hosting Support:

Web Hosting Reliability:

Web Hosting Price Value:

Hosting Setup Speed:

My Final Overall Rating:
My Final Score
55%

BlueHost Review

Here is what Zane M had to say about BlueHost and the overall experience with their web hosting service.
Overall, the hosting was good, when it worked it worked, but when it didn't, it was like pulling teeth to get them to admit the problem was on their end and resolve the issue. The three times my site went down they tried to tell me it was my ISP's connectivity issues, and then later resolved it on their end.

BlueHost Customer Support Review

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Here's what Zane M had to say about BlueHost's Customer Support:
My site was down for almost two weeks. When I contacted Bluehost about resolving the issue, they said that it was a problem with my ISP, and I needed to resolve it with them. When I sent them examples from various website testing sites that the page wasn't loading anywhere and verified with friends from other locations that the page was not loading, the customer rep. replied back saying, (and I quote) "I seriously doubt that nobody else can access your site, you need to contact your ISP, because this is a connectivity issue." I tried to reply three times after this to resolve the issue, and each time the rep copied and pasted his previous response to me, he didn't even change anything or address my questions. I transferred my site to a new host immediately and its up and running fine.

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